Sky Q box not working

[Rhylan]

main box flashing red & green to screen saying updating software step 1of2 but doesn't move from their 

[Rhylan]

• Sky Q box flashing red&green my mini boxes saying on screen error with main box 

[Quoman7]

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@Rhylan wrote:

main box flashing red & green to screen saying updating software step 1of2 but doesn't move from their 

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Hi @Rhylan Try:-

1. Switch the Sky Q box off at the mains.
2. Hold down the standby button on the front of the box, then switch it back on at the mains.
3. Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.

[Quoman7]

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@Rhylan wrote:

• Sky Q box flashing red&green my mini boxes saying on screen error with main box 

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@Rhylan The Mini box connects to the main SKYQ box, if the main box is not up and running then the Mini box will not work.

[Rhylan]

• Still not working still flashing red & green screen says updating software step 1 of 2 but doesn't move on from that 

[Quoman7]

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@Rhylan wrote:

• Still not working still flashing red & green screen says updating software step 1 of 2 but doesn't move on from that 

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@Rhylan A Sky Q software update usually takes up to 15 minutes, but can sometimes take longer. Once the update is complete, the Sky box will switch to standby. 

[Rhylan]

Flashing red&green to stuck on software update

[MightyQuinn]

Hi @Rhylan   Try following this article https://www.sky.com/help/articles/sky-q-wont-turn-on