This discussion topic has been answered Discussion topic: I have been sent a new Q box today, but it won’t work as you took the old one away and it had my v

This message was authored by: DavidKilvington · ‎18 Nov 2024

You ha e sent me a new Q box today but you took the old box away with my viewing card in it

This message was authored by: SKY1992bf · ‎18 Nov 2024

@DavidKilvington You needed to remove the viewing card and keep it

you will now have to call sky for a replacement viewing card

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: SKY1992bf · ‎18 Nov 2024

@DavidKilvington You needed to remove the viewing card and keep it

you will now have to call sky for a replacement viewing card

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: lettice · ‎18 Nov 2024

@DavidKilvington

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Daniel0210 · ‎18 Nov 2024

@DavidKilvington

Unfortunately the only option is to call Sky. The Messaging Team can no longer help with this issue.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Lisa-P1987 · ‎19 Nov 2024

Thanks for escalating this. We’ve sent DavidKilvington an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

This message was authored by: Mr+Flibbles+86 · ‎21 Nov 2024

We are still looking to help you @DavidKilvington. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This discussion topic has been answered Discussion topic: I have been sent a new Q box today, but it won’t work as you took the old one away and it had my v

I have been sent a new Q box today, but it won’t work as you took the old one away and it had my v

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