How do I find ITVX

[bob1234]

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@NiklaF wrote:

Can you advise when this app (ITV X) will be available now, please?  

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Probably this year however you may get more information asking ITV.

I think it is a case of ITV's marketing being over optimistic, there are many devices that will never get ITV X, including most TVs over 6 years old.

[Chodley]

I'm hearing a lot of grumbling from friends that the app isn't great anyway so maybe we are the lucky ones 😉

[Chloe-W22]

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@NiklaF wrote:

Can you advise when this app (ITV X) will be available now, please?  

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Hey @NiklaF! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. To learn more about Community, get started by clicking here. 

I can confirm ITV X is coming to your Sky Q box soon, as soon as we know more we'll be sure to share it with you all on the Community 🙂

[rscott]

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@bob1234 wrote:

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@NiklaF wrote:

Can you advise when this app (ITV X) will be available now, please?  

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Probably this year however you may get more information asking ITV.

I think it is a case of ITV's marketing being over optimistic, there are many devices that will never get ITV X, including most TVs over 6 years old.

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Looks like it won't even be arriving on some 2021 Sony TVs!

[nickdevil23]

Please any news on itvx as it's still no sign

Also I hear tv brands have removed it at moment as not working 

[caesarome]

ITV have yet to make the app available as it is them and not Sky for it appearing on your box. All we know is it should be sometime over the coming months.

[nickdevil23]

I have also found out the app has been removed from smart tv's as its not working on them either

[TimmyBGood]

@nickdevil23 

I think you may be confusing that with the removal of ITV Hub

[Dazzasky]

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@nickdevil23 wrote:

I have also found out the app has been removed from smart tv's as its not working on them either

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I have a Sony, LG and Samsung tv and the app is still there and working fine @nickdevil23 so you hear incorrectly. 

[trevforum]

Although not directy related to Sky, the itv hub app on my 2016 TV has upgraded the icon to ITV X, however, when I select it it says use another device to acces this service.   It looks like people with older smart TVs and freeview play will no longer be able to use the feature.

Personally, I have signed up on an Apple TV 4k for ITV X premium which includes Britbox and ad free ITV.

[Ray+P]

@rscott , my 6 year-old Loewe has it despite the original company going bust and a new one with the same name forming. Quality customer service.

[nickdevil23]

If you do a software update the app will disappear as Sony n LG reps have told me its removed as there are issue with live option

[MightyQuinn]

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@nickdevil23 wrote:

If you do a software update the app will disappear as Sony n LG reps have told me its removed as there are issue with live option

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Hi @nickdevil23   I have two Sony TVs which have recently completed a software update. Not only is ITVX working perfectly (I don't know about Live as I am not interested as I have live TV) they have at last updated the logo to ITVX (previously the old ITV Hub logo but ITVX in the background). If you don't believe a word of what a "rep" says to you, then you can't go wrong. 

[Littlegirl]

Maybe it is different depending on your TV  model and when they were produced whether the update works properly or not.

[Littlegirl]

Many older TVs cannot get the ITV x app and for anyone with this issue, an Amazon Fire Stick works, a recently purchased Apple TV box (older ones can't get the app) or some games consoles will allow you access.

ITVx have confirmed that Sky Q customers will get this App in the near future (in fact Sky staff already have it, so it can't be far off).