Unable to view on demand

[Sluginarug]

I'm got sky q installed today and can't view on demand. It is saying I need to upgrade my package. I have uhd package and everything I need to be able to view. Thanks 

[nigea99 · Accepted solution]

hi @Sluginarug 

Unfortunatley, I think you are suffering from  a bug at SKY's end which can affect some new customers when trying to download.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

I believe they try to refresh the card which sometimes works first time but I think it can take several attempts and even then sometimes it needs some other background process

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Sluginarug.

[Addie15]

Update-We are closing this chat session now as this matter has been resolved. If  there is anything else we can help you with, please do not hesitate to reach out. Thank you.