Hard drive issues

[HerrUther]

I had an issue with my screen pixelating so I completed a reset. Now my Sky Q box says my hard drive has failed. 

I've tried to access the hidden menu by highlighting setting pressing 001 and select. Nothing happens… the hidden menu stays hidden!

how can I reset my hard drive if I can't access the hidden menu? 

[PandJ2020 · Accepted solution]

It's likely to be terminal: https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

When you get a replacement box, remember to remove your viewing card...

[HerrUther]

Yeah I managed to get into the hidden menu and do a hard drive reset and it still failed. Ordered a new box. 

Let's hope it resolves the pixelation problem when it arrives 🤣😂

[PandJ2020]

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@HerrUther wrote:

Let's hope it resolves the pixelation problem when it arrives 🤣😂

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That might be dish alignment...