SkyQ hardrive reboot

[Carol114]

Hi I have had to reboot my SkyQ hardrive as there was an error.

as a consequence all my recordings have been lost, including my Sky Store purchases.

does anyone know how to get the sky store purchases back please? I thought there was a purchases bit to click on, but I can't see it.

thx

carol

[oldfella]

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@Carol114 wrote:

Hi I have had to reboot my SkyQ hardrive as there was an error.

as a consequence all my recordings have been lost, including my Sky Store purchases.

does anyone know how to get the sky store purchases back please? I thought there was a purchases bit to click on, but I can't see it.

thx

carol

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Hi @Carol114 

Sky Store purchases of Buy nd Keep can be re downloaded to your Q box

Sign in to your account on skystore.com and select Restore purchases

[Carol114]

Where is restore purchases, I can't find it and have searched on the site and nothing comes up. Could you please provide a link.

[oldfella]

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@Carol114 wrote:

Where is restore purchases, I can't find it and have searched on the site and nothing comes up. Could you please provide a link.

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As I posted @Carol114 

You must go your Sky Store Account (and sign in)  on the Sky Store Website.

[Carol114]

Hi

i I have gone to the website and signed in. There is no link to restore purchases that I can see.

[oldfella]

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@Carol114 wrote:

Hi

i I have gone to the website and signed in. There is no link to restore purchases that I can see.

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Have you signed into the Sky Store Website ? @Carol114 

https://www.skystore.com/

If you are a Sky TV customer, and the Buy & Keep movies or TV shows you sent to your Sky box are not showing in your purchases tab (Sky Q) (Sky+HD) you may need to restore them to your box. Sign in to your account on skystore.com and select Restore purchases. You should see them within 30 minutes.
See link below

https://www.sky.com/help/articles/about-buy-and-keep-rentals

[oldfella]

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@Carol114 wrote:

Hi

i I have gone to the website and signed in. There is no link to restore purchases that I can see.

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Hi @Carol114 

Did you see my previous post?

I have signed into Sky store here.

If you go to 

My Library 

you will see your purchased movies.   Selecting any there's an option to send to your Q box

[Carol114]

Thank you, I did see that. I have a lot of purchases, hence when you said there is a link to restore purchases, I was hoping I could do them all at the same time.

ill open each one separately then and download to my Q-box.

thank you,.