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Discussion topic: HD channels have gone

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This message was authored by: Race0311

HD channels have gone

Tonight some of my HD channels have reverted to SD, these include sky one, sky atlantic, sky witness and e4. How can I get them back to HD?

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This message was authored by: Daniel0210

Re: HD channels have gone

Posted by a Superuser, not a Sky employee. Find out more

@Race0311 

Its always worth starting with a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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