02 Aug 2023 02:35 PM
I cannot set up Paramount+. My error message is MYSKY_2998.
I have not been able to use this channel since I got it some 6 weeks ago
06 Aug 2023 09:13 PM
Same problem here
12 Aug 2023 09:58 AM
Hi @Cricky , have you had a response or a solution yet? I've tried to contact sky multiple times and no solution offered
02 Oct 2023 06:05 PM
Me as well and accordiong to sky tonight, there is a 42 minute waiting time to speak to those lovely people at the sky Q desk!!! Award winning customer service ya know!!!
02 Oct 2023 06:17 PM
I did finally speak to someone and get a solution - if it's the same as mine your box needs a software update (home-settings-system info-software version-set up). Took about 20 mins to update if I remember and then everything worked, I think I went from version 16 to 23 or something. Hope that helps!
03 Oct 2023 03:07 PM
no error message now just says that there is no active subscription??? Yet I am sigend in and YES I do have full ciinema. Spoke to a "customer service" guy for 40 mins and after all the crap of him NOT listening to a word I said....said I had to call back.............to WHO? Another idiot that doesnt listen????
26 Oct 2023 09:22 PM
We had exactly this issue. Please see message by previous author, we had to do a software update from 16 to 22, even though it was a brand new box. Then we were able to get Paramount+.
07 Nov 2023 10:16 AM
I had the same issue if you go into settings,system info,software version-set up software download, takes a few minutes but it works I now have paramount+
18 Nov 2023 12:24 PM
Just had upgrade to sky q in October then sky talked me into a trial of cinema. I too could not get paramount to activate. Followed the suggestion to update software and after that was done had to restart box. Follow instructions to create a paramount+ account.
07 Oct 2024 09:54 PM
I'm having similar issues, but when I go to set up the account, I'm only offered a billed service, either a monthly subscription of £6.99 or an annual service of £69.99
I'm meant to be getting it for free as part of the Sky cinema package.
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