Freesat not finding signal

[elderwandninja]

We have Sky Q. Bought a Freesat box as we are cancelling SKY 

The internet on the box has connected fine but no satellite signal. Tried leaving it switched on and then leaving it overnight on standby. Still no signal. 

Any advice what to do  with this please ?

[nigea99]

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@elderwandninja wrote:

We have Sky Q. Bought a Freesat box as we are cancelling SKY 

The internet on the box has connected fine but no satellite signal. Tried leaving it switched on and then leaving it overnight on standby. Still no signal. 

Any advice what to do  with this please ?

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Is it a 4K freesat box ?

The non 4K freesat boxes need a different LNB (the electronic bit on the dish) to SKY Q - although the 4K freesat boxes should be able to use it

Edit - if it is a 4K Freesat box then please see this post with some advice:

Freesat 4K notes 

[elderwandninja]

It is a 4 k recordable box. Tried all the steps in the other thread to no avail 😔

[pilgrim44]

when does your sky sub end?  have a try when the sky signal is switched off as that could be the reason. 

[nigea99]

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@pilgrim44 wrote:

when does your sky sub end?  have a try when the sky signal is switched off as that could be the reason. 

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I am sorry but a SKY Subscription has no bearing on Freesat channel reception via a Freesat box

[elderwandninja]

Could Sky be blocking the signal ?

[nigea99]

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@elderwandninja wrote:

Could Sky be blocking the signal ?

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No

[Godfrey]

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@elderwandninja wrote:

Could Sky be blocking the signal ?

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No

Have you tried contacting freesat customer support on 0 3 4 5 3 1 3 0 0 5 1

Godfrey.

[elderwandninja]

Been on live chat with Freesat trying to find a solution but still doesn't work 

[Godfrey]

@elderwandninja   Does your Sky Q receiver still work correctly when you connect the satellite dish coaxial cables back into it?

Do you have your own Sky satellite dish, or are you using a communal Integrated Reception System installation?

Godfrey.

[elderwandninja]

It's our own Sky dish. Private house. Sky Q box works 

[Godfrey]

@elderwandninja   What happens if you try doing a channel scan by going to Settings, then Freesat Channels and then Channel Scan.

This should indicate what type of LNB is connected and then search for a Freesat satellite transponder signal.

Godfrey.

[elderwandninja]

Signal Test

No signal 

On the top in small text it says a change in cables was detected 

[elderwandninja]

The LNB needed to be changed to a UNIVERSAL one. So had to pay a satellite engineer to swop it 

Hope this helps anyone else who is moving from Sky Q to Freesat 

[Richardr1]

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@elderwandninja wrote:

It is a 4 k recordable box. Tried all the steps in the other thread to no avail 😔

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Do you know the brand? Arris should work with the same LNB as SkyQ, others not.