Sky box keeps returning to home screen when watching a recording

[Juliaporto]

My Sky box keeps returning to the home screen when I'm watching a recording. It's not the main box, it's the associated one. 

[Daniel0210]

@Juliaporto 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

[Juliaporto]

Just tried that and it didn't work unfortunately, within five mins of playing a recording, it boots back out to the home screen 

[oldfella]

---

@Juliaporto wrote:

Just tried that and it didn't work unfortunately, within five mins of playing a recording, it boots back out to the home screen 

---

Hi @Juliaporto

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Juliaporto]

I'll.try this, thank you