Fast forward not working properly

[Ernie+the+dog]

Hi, we went through the annoying trouble shooting on the phone with Sky (lost all our recordings, as had to do a reset) and then as expected they said we'd have to have an engineer. Booked one and he replaced our box and all is now okay. Our box was 6 years old though, a newer one shouldn't have this problems, unless they gave you a refurb. I'd persist with them on the phone, annoying though it is, and get an engineer out as you don't own the box so you shouldnt have to suffer with a fault.

[nexusman]

Sky have been no help at all with the problems that we've had( we've had quite a few problems. It sounds as if there is a problem with the box, but they keep asking me to try different things,which make no difference at all, and they cannot understand what is going on