Failed remote network problem

[SH99]

I have come late to the party on this, but I've been experiencing this download failure issue for several years, and have struggled to find a good solution.

I have been in touch with @Craigv9 and I believe his solution using SimpleDNS is a decent option.  But there is another...

I already have, and run, two PiHole instances within my home network. For those that don't know, PiHole is a Linux based, free ,open source ad-blocking solution, which can also provide DNS and DCHP functionality. Something else that many people aren't aware of, is that you do not need to use a raspberry pi to run it, as it will also run in Linux VMs and Docker containers.

So, on to the failed download issue. I do not intend to detail how you install and set up PiHole, there's far more detail to be found via Google, YouTube etc. than I could possibly list.  So if you want to try it, you will need to do some research for yourself.  But, once installed, you can add the domain ondemand.cdnselector.skycdp.com and the IP address 87.248.204.0 as a Local DNS > DNS Record within PiHole, then, you can then edit the network settings on your Sky Q box, and set the DNS IP address as your PiHole instance. So instead of 1.1.1.1 or 192.168.xxx.1 (which is my router), I have 192.168.xxx.234 (my primary Pihole instance). I don't understand why, but Sky only allows a single DNS entry, when the vast majority of devices have two \o/. So I could add my secondary instance if it was an option.  Then reboot the Sky box to make sure settings have taken effect.

I did this several weeks ago, and since doing so, I have seen no occurrences of a download failure.

I hope this helps.

S.

[NoSKYMark]

Craig

Sorry been away, I had a big bust up with SKY and quit on the spot, saving myself the hassle and expense, I now have freesat recorder and an AD Free netflix account and saving a fortune.

To configure Cisco router, stuff you type in bold

Router shows

router>

You type

enable

If the device asks for a password then it hasnt been reset and has somone else config. Google how to reset the device from console

Let's presume the enable prompt worked and you now see

router#

Type 

conf t - It is short for Configure Terminal - You can type either long or short version

At the router(config) prompt - give the router a name and configure DNS

hostname my-router (or whatever you feel like)

ip domain name mydomain.local
ip host a2047.sky.akamai.net 87.248.204.0
ip host ondemand.cdnselector.skycdp.com 87.248.204.0
ip name-server 1.1.1.1
ip name-server 1.0.0.1

ip dns server
interface Vlan1 192.168.x.y - Where X and Y = an address from your own network that is NOT in use - e.g. 192.168.60.10

ip route 0.0.0.0 0.0.0.0 192.168.X.Z - The IP 192.168.X.Z is the IP of your ISP router
Now connect the LAN side of this router to your home network, do NOT use the WAN, you only need this router to act as a DNS server on your network, it is accessed via the LAN cable only.
If you entered the commands above and connect it to your LAN, from a PC you should be able to ping the IP you put as 192.168.x.y
Also from the Router, type EXIT once and you should be back at "my-router#" (if that is the name you gave it!)
Now from the router type ping 8.8.8.8 to test if the router has internet

if this works, then set your SKY box to use 192.168.X.Y as DNS server

finally type

write memory - This saves your inputs so they dont get wiped by a reboot

[NoSKYMark]

Craig

To configure Cisco router, stuff you type in bold

Router shows

router>

You type

enable

If the device asks for a password then it hasnt been reset and has somone else config. Google how to reset the device from console

Let's presume the enable prompt worked and you now see

router#

Type 

conf t - It is short for Configure Terminal - You can type either long or short version

At the router(config) prompt - give the router a name and configure DNS

hostname my-router (or whatever you feel like)

ip domain name mydomain.local
ip host a2047.sky.akamai.net 87.248.204.0
ip host ondemand.cdnselector.skycdp.com 87.248.204.0
ip name-server 1.1.1.1
ip name-server 1.0.0.1

ip dns server
interface Vlan1 192.168.x.y - Where X and Y = an address from your own network that is NOT in use - e.g. 192.168.60.10

ip route 0.0.0.0 0.0.0.0 192.168.X.Z - The IP 192.168.X.Z is the IP of your ISP router
Now connect the LAN side of this router to your home network, do NOT use the WAN, you only need this router to act as a DNS server on your network, it is accessed via the LAN cable only.
If you entered the commands above and connect it to your LAN, from a PC you should be able to ping the IP you put as 192.168.x.y
Also from the Router, type EXIT once and you should be back at "my-router#" (if that is the name you gave it!)
Now from the router type ping 8.8.8.8 to test if the router has internet

if this works, then set your SKY box to use 192.168.X.Y as DNS server

finally type

write memory - This saves your inputs so they dont get wiped by a reboot

[NoSKYMark]

Hi, I guess I was lucky, I moved from SKY HD+ to SKY Q and told them of this issue on SKY HD+, they told me SKY Q would be different work "just fine", it didnt, so I rang back within the 30 days of install and got it cancelled.