Failed remote network problem

[MARKXXXKX]

It seems like you can't type 

IP Address

because it includes the word Address and for some reason thats not allowed

hmm, strange world

Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address, Address

[Chodley]

Ok so I can't send you something @Craigv9 so if you want to do this we'll have to do it the slow painful way

you get a pi v3, they are cheap, plug it in (to set it up it'll need a usb keyboard, network connection and hdmi out to a screen) and I'll tell you what to do on here from that point.

[NAwi]

that's hilarious - seems like the best way to get Sky's attention is to use Address in a post

*now I have your attention*

Sky - please sort out your effective blocking off smaller/newer ISPs that cause the remote network error that means we can't download Sky Q programs. Lit Fibre in my case

otherwise advise you tech support team of the incompatibility to stop a lot of frustration and let people cancel their contract without penalty. 

Acting against new ISP entrants is anti competitive - you are aware of the issue and I recommend people contact the regulators unless resolved quickly. 

[Chodley]

To be fair, for me to send a configured pi to Craigv9 he would have to give me his actual physical address so I understand the forum's privacy concern and rules. I should have thought of that. This is what happens when you have bright ideas at 0530.

Totally agree this should be getting more proactive attention especially with the additional context/info Mark has provided.

[MARKXXXKX]

Seems my earlier posts magically re-appeared

The thing for me is yes I have "resolved" the issue I encountered, however in doing so, I have removed the redundancy of the network, if Limelight fails I have nothing.

It would be so much better if Sky spoke with Akamai and asked them to change the Geolocation or anti-spam or whatever blocks which are in place.

This page clearly shows my ISP and the subnets they use, therefore there is no excuse for Akamai/SKY to block my IP

https://ipinfo.io/AS43915

[Chodley]

trying it at home today - I only get the limelight address no matter how many times I try.

87.248.205.0

which seems to also be skypdluk.s.llnwi.net

llnwi.net is limelight (now Edgio)

[Craigv9]

Ok. I have a pi 3b here....have sent you a message so we can do this away from the forum

It seems Sky are absolutely determined that no solutions or help should be posted on their forums

[Craigv9]

Nawi,

You've hit the nail on the head

Any attempt to resolve this issue by helpful posters is being blocked at every turn

It's quite incredible and the regulator will not be impressed...

[Craigv9]

Hey,

I'd rather be in your position than mine!

I'm being gaslit by customer services, paying for a service I'm not getting. Some really helpful folk are trying to give assistance and every time they do their posts are being deleted...

I'd watch 1984 for relevance, but I can't download it....