07 Oct 2023 03:49 AM
I only every get this error at night (mini box), I have tried resetting both boxes and turned off eco mode, but it happens every night.
07 Oct 2023 05:59 AM
Posted by a Superuser, not a Sky employee. Find out moremr 104 is an issue with the mini box connectivity to your main Sky Q box. Give Sky a call and discuss having them supply a Sky Q booster which needs to be located about half way between your main and mini box. Sky should supply these free of charge if I remember correctly.
07 Oct 2023 06:48 AM
This can also happen if your main Sky Q box has eco mode enabled as this fully shuts down the box.
12 May 2024 10:31 PM
I have exactly this problem too. It's only started happening in the past 3 months or so. No network or internet changes and the main box and mini box are only about 10 metres apart. Happens either at about 10.20 or 11.20 pm. Anyone got any ideas?
22 Sep 2024 07:42 AM
I've only started having this issue since switching my Broadband supplier from BT to Sky, has the booster resolved for others?
18 Oct 2024 02:09 PM
My Sky Q shuts down at some stage after midnight and comes back on line at 7 am. I read that if ECO mode is enabled the Sky Q Box will shut down. Does anyone know how to disable the ECO Mode?
18 Oct 2024 02:15 PM - last edited: 18 Oct 2024 02:16 PM
Posted by a Superuser, not a Sky employee. Find out moreIt normally resets before 6am so may not be relevant but see this link
https://www.sky.com/help/articles/using-the-standby-settings
18 Oct 2024 02:18 PM
@Edgecombe1 wrote:My Sky Q shuts down at some stage after midnight and comes back on line at 7 am. I read that if ECO mode is enabled the Sky Q Box will shut down. Does anyone know how to disable the ECO Mode?
Eco Mode only operates from 02:45-05:45 so if you're having problems at midnight or 7am, that will not be related.
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