Download is not working

[Michael6662]

Hi i am having problems getting my down load to work 

It keeps saying queue

I have tried and completed the new software update 

Can anyone help 

[oldfella]

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@Michael6662 wrote:

Hi i am having problems getting my down load to work 

It keeps saying queue

I have tried and completed the new software update 

Can anyone help 

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Hi @Michael6662 

Check your Download Queue in Recordings - Manage .  See why it has stopped.

Also If you have any failed recordings they need completely deleting from the Recordings section and also the Deleted section in Recordings - Manage.

[Michael6662]

Thanks for yr reply

I have just checked my recordings and all are fine 

It just will not let me play anything that needs downloading 

I just tried to watch breaking and it just keeps queued 

And that happens on all my choices 

[oldfella]

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@Michael6662 wrote:

Thanks for yr reply

I have just checked my recordings and all are fine 

It just will not let me play anything that needs downloading 

I just tried to watch breaking and it just keeps queued 

And that happens on all my choices 

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Hi @Michael6662

You are aware that it will only download one program at a time?

Did you look in Recordings - Manage - Downloading?

What is in the Queue?

[Michael6662]

Yes i am aware i can only do one at a time but it will not do any 

And yes i went into manage and deleted all that wer queude 

I have a sky engineer coming out on Thursday 

So i may just have to wait 

But thank you very much for yr effort and help 🙏