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Discussion topic: Does any one know if you have to pay callout charges for skyq

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Avatar for norma9
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Message posted on ‎23 Oct 2024 02:19 PM

Does any one know if you have to pay callout charges for skyq

I have just switched to skyq  If i had to callout anengineer, would I have to pay for this?

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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎23 Oct 2024 02:23 PM

Re: Does any one know if you have to pay callout charges for skyq

Posted by a Superuser, not a Sky employee. Find out more

@norma9  Yes currently the charge is around £65


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Message posted on ‎23 Oct 2024 02:39 PM - last edited: ‎23 Oct 2024 02:40 PM

Re: Does any one know if you have to pay callout charges for skyq

Posted by a Superuser, not a Sky employee. Find out more

@norma9 

No. There is no charge for an engineer for Sky Q equipment issues. Needing a dish moving etc will incur a charge of around £65. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: SKY1992bf

Message posted on ‎23 Oct 2024 02:45 PM

Re: Does any one know if you have to pay callout charges for skyq

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210  I guess both our answers are correct to an extent depending upon the circumstances of the call out 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Message posted on ‎23 Oct 2024 03:54 PM

Re: Does any one know if you have to pay callout charges for skyq

Usually, the advisors give this information to the customer. If there is any charge, depending on the visit, they will let him know. By all means, this can be checked on Sky.com and My Sky App. The installation of Sky Q is usually free. If there is a technical fault and the appointment is on the weekend, then it will be charged 15 GBP. 

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