Sky Engineer couldn’t find location to install Sky Q adaptor in communal distribution cupboard.

[br6]

Sky engineer tried to install Sky Q box, however couldn't find the distribution point for my box in the communal cupboard to install an adapter. Management are unsure where it is as well. What do I do? I don't want glass or stream. 

[TimmyBGood]

@br6 

Realistically it's not the job of Sky to untangle private infrastructure, so they can (and probably will) simply remove the offer to provide service.   I guess you could, with the permission of the building management, employ your own independent communal satellite distribution system installer to take the time to try and trace the connection.

[br6]

Thank you for the reply. However, I already have a Sky Hd box, and I'm upgrading to Sky q. So unsure why he wasn't able to find the necessary box.

[TimmyBGood]

@br6 

Getting Q to function on a communal system might well involve additional hardware being located in the distribution equipment enclosure and identifying the feed to your individual dwelling unit.