Discussion topic: Does any one know if you have to pay callout charges for skyq

This message was authored by: norma9 · ‎23 Oct 2024

I have just switched to skyq If i had to callout anengineer, would I have to pay for this?

This message was authored by: SKY1992bf · ‎23 Oct 2024

@norma9 Yes currently the charge is around £65

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This message was authored by: Daniel0210 · ‎23 Oct 2024

@norma9

No. There is no charge for an engineer for Sky Q equipment issues. Needing a dish moving etc will incur a charge of around £65.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: SKY1992bf · ‎23 Oct 2024

@Daniel0210 I guess both our answers are correct to an extent depending upon the circumstances of the call out

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by: SkyExpert · ‎23 Oct 2024

Usually, the advisors give this information to the customer. If there is any charge, depending on the visit, they will let him know. By all means, this can be checked on Sky.com and My Sky App. The installation of Sky Q is usually free. If there is a technical fault and the appointment is on the weekend, then it will be charged 15 GBP.

Discussion topic: Does any one know if you have to pay callout charges for skyq

Does any one know if you have to pay callout charges for skyq

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