Disney plus won’t play programme

[Omwilding]

Disney plus will load and shows all the programmes but when I select a programme and press to play it only plays the trailer and then sticks on either a blank screen on my mini box or on the Disney plus logo on the main Sky Q box. 

if I try to fast forward it shows the programme in the mini screen but when I select it reverts to the blank/logo screen with a spinning wheel indefinitely. 

I have checked my internet connection, I have rebooted the box, refreshed all apps and checked the software is up to date. This has continued for a week at least. 

Please help me. 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Omwilding . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Logan55]

I'm having the same problem