Disney+ MYSKY_2306 error

[Doc5907]

---

@JimTheDon wrote:

Hi, when I go into the products section on my Sky there is no mention of Disney?

---

@JimTheDon  have look in Sky Shop section 

[DaveDrizen]

---

@JimTheDon wrote:

Hi, when I go into the products section on my Sky there is no mention of Disney?

---

You have not activated it then, go to the Disney + app on your Sky box and follow the log on instructions. At some point you will get on screen message to link the account to Sky.

[JoeS7]

I can't activate Disney+

• Cannot activate through the link provided by Sky online or via the app: "We can't do that at the moment" (see below)
• Cannot activate using the "Activate now " button on the Sky Q home page: blue screen of nothing happening/freezes.
• 

   

[brucelee32]

I thought Disney+ was free???

[SKY1992bf]

---

@brucelee32 wrote:

I thought Disney+ was free???

---

@brucelee32  only standard with ads is free with sky any other tier is chargeable 

[MightyQuinn]

---

@brucelee32 wrote:

I thought Disney+ was free???

---

Hi @brucelee32   Disney+ App with Ads is free as long as you have a qualifying subscription. 

https://www.sky.com/help/articles/disney-plus-faqs

[JimTheDon]

---

@Doc5907 wrote:

---

@JimTheDon wrote:

Hi, when I go into the products section on my Sky there is no mention of Disney?

---

@JimTheDon  have look in Sky Shop section 

---

Unfortunately it doesn't appear anywhere in the app, shop, products services, managing my packages etc.

Ive tried reinstalling the app.

Tried switching the sky box on/off

Any other ideas folks?

thanks 

[Chodley]

---

@JimTheDon wrote:

---

@Doc5907 wrote:

---

@JimTheDon wrote:

Hi, when I go into the products section on my Sky there is no mention of Disney?

---

@JimTheDon  have look in Sky Shop section 

---

Unfortunately it doesn't appear anywhere in the app, shop, products services, managing my packages etc.

Ive tried reinstalling the app.

Tried switching the sky box on/off

Any other ideas folks?

thanks 

---

Can you check settings to see which version of the Q software you are on?

[brettsibley]

Hi all, I have tried to activate disney today, followed the qr code etc and then I get a screen saying restart subscription, with 3 lots of prices on there  but I am eligible for it with my package.

[Daniel0210]

@brettsibley 

I have moved your post into the (Sky Q) current thread discussing the launch of the Disney+ app and any teething problems.

[Decies]

Following on from sky irleand telling me their system is not working to upgrade your Disney standard to Premium said it would take 24 hours . Still not working .

[Chodley]

---

@brettsibley wrote:

Hi all, I have tried to activate disney today, followed the qr code etc and then I get a screen saying restart subscription, with 3 lots of prices on there  but I am eligible for it with my package.

---

Can you share a screenshot or photo of that?

[TobyDT]

I have just tried setting up my Disney+ Standard with Ads package, but when I get to the screen on my mobile device having scanned the QR code on the tv screen, the 8 digit code is pre-entered on my mobile device but when I try to click the "Continue" button nothing happens

[JamJane]

Initially i clicked to link to current account but that was incorrect as it was linked to a different persons account. I want to unlink so I can access. Rand Sky but were of no help just kept telling me to scan the QR code - but the code consistently says its incorrect. Can anyone help please.

[irnwho]

I am also getting a MYSKY_2306 error when trying to choose Disney+ with ads.

Is this an issue server side or local?

The MySky app also fails so just going around in circles.