This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
19 Nov 2024 12:02 PM
Posted by a Superuser, not a Sky employee. Find out more19 Nov 2024 03:55 PM
Hi still not working
19 Nov 2024 03:56 PM
Posted by a Superuser, not a Sky employee. Find out more
@Robwatson774 wrote:Hi still not working
Would you be able to respond to Daniel's questions to assist with diagnosis?
19 Nov 2024 04:18 PM
Are there any timescales relating to this?
19 Nov 2024 04:47 PM
Posted by a Sky employeeHi all,
We have received word that a change has been implemented for Disney+ and we are keen for any user feedback.
If you are still having this issue, can you complete an Apps refresh by pressing home > highlighting over 'settings' in the main menu without going into it > pressing 0, 0, 1 & Select > Go to Apps > complete an apps refresh.
Once the Apps refresh is completed, let us know if you are still seeing the issue.
Thanks,
19 Nov 2024 04:54 PM
Thank you, Daniel - will follow that process and update.
19 Nov 2024 05:28 PM
Are the Apps supposed to disappear from the app screen for any time after a refresh?
Another adviser told me it can take up to 24 hours for the app refresh to work - is this correct?
19 Nov 2024 05:31 PM
Yes the apps do dissappear for about 2 - 3 minutes i panicked when I did mine but then they all came back within 10 mins, the only one I had to log back into was Disney, hope that helps 😊
19 Nov 2024 05:59 PM
@Daniel-F wrote:Hi all,
We have received word that a change has been implemented for Disney+ and we are keen for any user feedback.
If you are still having this issue, can you complete an Apps refresh by pressing home > highlighting over 'settings' in the main menu without going into it > pressing 0, 0, 1 & Select > Go to Apps > complete an apps refresh.
Once the Apps refresh is completed, let us know if you are still seeing the issue.
Thanks,
Hi Dan
I've tried and no luck for me, also did a reset and app refresh, still not working.
19 Nov 2024 06:02 PM
Thanks, I am also the same. One of my issues is that the film (Cars etc) will be fine then cut out and freeze. Have reset everything and had a new Sky Q box delivered today and still happening. (Sky Fibre) and Samsung 4K TV.
19 Nov 2024 06:10 PM
Also, the Sky mini boxes through the house work fine and there are no issues.
19 Nov 2024 06:14 PM
Good evening,
App refresh done, powered off and on again. Login is fine...but when trying to play any programs just a black screen. No image coming through but for some reason subtitles are appearing but no audio or visual.
19 Nov 2024 06:15 PM
I am still the same. But i know we have to give the refresh 25 hrs
19 Nov 2024 08:02 PM
Didn't work for me still the same issue
20 Nov 2024 09:37 AM
I spoke to someone on the Disney Plus side, they asked me to go to settings then app settings, then change from "automatic" to "save data". This has got it working but the quality isn't as good. I'm guessing it's a quick fix until they sort out the compatibility.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion