Disney+ black screen

[Chodley]

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@Austinored wrote:

Hi Daniel,

I can confirm the fix worked, can Sky at least refund us for a period of this issue?

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You'll have to call them

[Samson1973]

We are having an issue with screen going black and no sound......  only noticed it on 2 movies

What do I need to do to resolve this, I've tried looking back through the feed but can't find an answer from sky to resolve

Tia

[Storminorme]

Have this issue also but seams to be only on my wife and childerns profiles now, seams to be ok on the main profile IE mine

have also tried the app refresh but this has not resolved the issue.

my wife will login to her profile on disney + or my sons and they have been trying to watch Muppets Xmas carol but after about 10mins in the screen just goes black and you press the home button and it takes you back to the sky screen.

[Shaz1124]

I am able to get into Disney + and start a programme, but after  about 30 minutes I get the black screen. I have to come out completely and go back in to continue watching the programme.