Disney+ black screen

[Chodley]

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@Trace+Em wrote:

@Chodley 

App settings are also automatic, best available up to 4K as in image above.

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ok so yours says the same as mine (which works), NOT the same as Pete's, which doesn't. So that's not likely not a useful factor/symptom.

[Robwatson774]

Hi still not working

[Chodley]

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@Robwatson774 wrote:

Hi still not working

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Would you be able to respond to Daniel's questions to assist with diagnosis?

[RedLeader]

Are there any timescales relating to this? 

[Daniel-F · Accepted solution]

Hi all,

We have received word that a change has been implemented for Disney+ and we are keen for any user feedback. 

If you are still having this issue, can you complete an Apps refresh by pressing home > highlighting over 'settings' in the main menu without going into it > pressing 0, 0, 1 & Select > Go to Apps > complete an apps refresh.

Once the Apps refresh is completed, let us know if you are still seeing the issue.

Thanks,

[RedLeader]

Thank you, Daniel - will follow that process and update. 

[Trace+Em]

Are the Apps supposed to disappear from the app screen for any time after a refresh?

Another adviser told me it can take up to 24 hours for the app refresh to work - is this correct? 

[Jacqui171]

@Trace+Em 

Yes the apps do dissappear for about 2 - 3 minutes i panicked when I did mine but then they all came back within 10 mins, the only one I had to log back into was Disney, hope that helps 😊

[richardburns]

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@Daniel-F wrote:

Hi all,

We have received word that a change has been implemented for Disney+ and we are keen for any user feedback. 

If you are still having this issue, can you complete an Apps refresh by pressing home > highlighting over 'settings' in the main menu without going into it > pressing 0, 0, 1 & Select > Go to Apps > complete an apps refresh.

Once the Apps refresh is completed, let us know if you are still seeing the issue.

Thanks,

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Hi Dan

I've tried and no luck for me, also did a reset and app refresh, still not working.

[RedLeader]

Thanks, I am also the same. One of my issues is that the film (Cars etc) will be fine then cut out and freeze. Have reset everything and had a new Sky Q box delivered today and still happening. (Sky Fibre) and Samsung 4K TV.

[RedLeader]

Also, the Sky mini boxes through the house work fine and there are no issues.

[MG38]

Good evening,

App refresh done, powered off and on again. Login is fine...but when trying to play any programs just a black screen. No image coming through but for some reason subtitles are appearing but no audio or visual. 

[amnada12]

I am still the same. But i know  we have  to give the refresh 25 hrs