Disney+ black screen

[RedLeader]

Thanks - that's helpful - so will try that later.

[RedLeader]

Hi Daniel

Is there an update on this please given a number of people have reported (the fix) that this isn't working? I have tried the suggestion on the app to move from 'automatic to saved' and that now appears to have worked. However, this has lowered the picture quality, on this basis, can you please advise upon the next steps to take to ensure the service is at the desired level.

[RandallCat]

Hi I'm getting same problem but only with films , The Muppets and some NatGeo stuff loads ok (if slowly ). Prime & Netflix are ok . Please fix it I'm halfway through Deadpool!

[Trace+Em]

This "fix" did not work for me. I waited over 24 hours. But I'm also not convinced the app refresh is working. The apps did not temporarily disappear from screen and come back.

I have tried the app refresh again, however again, none of the apps  temporarily disappeared.

[RandallCat]

And I've tried all the previously mentioned things to try to fix it. Only one that works is changing my UHD TV to 1080p. Which is not what I'm paying a UHD Sky Subscription for. It was all working so well until few days ago . 

[milkyway]

Hi @Kellymm1 @RandallCat @richardburns @MG38 @RedLeader @Nick+Reffell @carolyn8 @Lori4 @Snowydigman 
I was wondering what Sky Q model(s) you have that has this issue.  In this thread, I noticed that @Trace+Em's model is Falcon V2. Perhaps it would be helpful, if you don't mind sharing your Q box model. Just to add more information to this thread and see what models are affected. I have a Q Titan.

Here is a list of models I scraped up:
X-Wing
Titan
Amidala
MR
Falcon V2
Falcon D1
SoIP X1
SoIP X3