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Discussion topic: Discovery app not working

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This message was authored by alienmitch2529 This message was authored by: alienmitch2529

Re: Discovery app not working

Don't bother calling sky!  Absolutely useless!

Got told to switch off my sky Q box, remove plug then plug it back in, turn sky back on and the issue your experiencing will reset...

For just discovery plus not any other app or channel.. Total waste of time!!! 

This message was authored by Jules6705 This message was authored by: Jules6705

Re: Discovery app not working

Same with my Sky Q I've been trying to load discovery plus all evening and all I'm getting is the logo 😠

This message was authored by Razor101 This message was authored by: Razor101

Re: Discovery app not working

I'll join in and confirm my sky q discovery + app not working on 3 tvs also 😞 rebooted set and WiFi, no change, software update didn't seem to work either

This message was authored by MarysLittleLamb This message was authored by: MarysLittleLamb

Re: Discovery app not working

Strange - just started working again!

This message was authored by WizzyD This message was authored by: WizzyD

Re: Discovery app not working

Mine started working again just 10 min after I commented after resetting my internet and sky Q box quite a few times oh and resetting my discovery pass word.

This message was authored by Tp2 This message was authored by: Tp2

Re: Discovery app not working

Same here . Did the reboot, all the same.

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Discovery app not working

I still can't get the UHD games plus the extras on Sky q. Is the same for others as well

 

 It seems to work fine on the TV and on Apple 

This message was authored by Jules6705 This message was authored by: Jules6705

Re: Discovery app not working

All back working again 👍

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Discovery app not working

It's not for everyone unfortunately @Jules6705 

On the Sky Q for example, there are no UHD games for tonight, yet it's working everywhere else

 

I have just done update and apps refresh 

Tich88
Topic Author
This message was authored by Tich88 This message was authored by: Tich88

Re: Discovery app not working

Thanks all just tried mine now and it is worrking.

must have been because of the update. Why they does not come up to say who knows 

TICH
This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Discovery app not working

@Tich88 I don't think you will be able to watch the City game on UHD though on discovery plus through Sky 

This message was authored by ozsat This message was authored by: ozsat

Re: Discovery app not working

Posted by a Superuser, not a Sky employee. Find out more

For UHD/HDR - it has not yet been made available on Discovery+ app on .SkyQ.

Also UHD/HDR has recently been removed from Amazon Firesticks.

The images still have UHD on them though.

UHD/HDR works fine on Roku and BTtv box apps.

 


@Super+Anthony wrote:

I still can't get the UHD games plus the extras on Sky q. Is the same for others as well

 

 It seems to work fine on the TV and on Apple 


 

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Discovery app not working

Posted by a Superuser, not a Sky employee. Find out more

@ozsat wrote:

For UHD/HDR - it has not yet been made available on Discovery+ app on .SkyQ.

Also UHD/HDR has recently been removed from Amazon Firesticks.

The images still have UHD on them though.

UHD/HDR works fine on Roku and BTtv box apps.

 


@Super+Anthony wrote:

I still can't get the UHD games plus the extras on Sky q. Is the same for others as well

 

 It seems to work fine on the TV and on Apple 


 


Watching TNT Sports Ultimate Live Mancity match via Firetvstick no HDR popup whikst watching the UHD version.

This message was authored by ozsat This message was authored by: ozsat

Re: Discovery app not working

Posted by a Superuser, not a Sky employee. Find out more

Diagnostics on the Firestick say the the stream is now only 1080 too - although the picture is still very good.


@best+of+the+best wrote:

@ozsat wrote:

For UHD/HDR - it has not yet been made available on Discovery+ app on .SkyQ.

Also UHD/HDR has recently been removed from Amazon Firesticks.

The images still have UHD on them though.

UHD/HDR works fine on Roku and BTtv box apps.

 


@Super+Anthony wrote:

I still can't get the UHD games plus the extras on Sky q. Is the same for others as well

 

 It seems to work fine on the TV and on Apple 


 


Watching TNT Sports Ultimate Live Mancity match via Firetvstick no HDR popup whikst watching the UHD version.


 

================================================
SkyQ Silver bundle (V2 2TB with UHD/HDR + two minis) in Sky region #71 (Oxford) using VirginMedia Gig1 Fibre (1.2Gbps/100Mbps).

This message was authored by Ptood This message was authored by: Ptood

Re: Discovery app not working

Hello. My Discovery plus is not working either. I get to same screen and it says upgrade to watch.  I follow on screen instructions but keep coming back to same screen. I called sky yesterday and upgraded to TNT. Do we think it is a software issue? Thank you

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