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Discussion topic: Discovery Plus Stopped Working

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This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Discovery Plus Stopped Working

I've been emailing them back and forth for nearly 6 months now. 

 

I've asked where the customer services is based and who the Director of the service is - with no reply 

 

  • They are utterly useless
This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

7 weeks now for me, still not working and no answers 

This message was authored by westgateps This message was authored by: westgateps

Re: Discovery Plus Stopped Working

Great news I've finally got Discovery plus working again 😀

How 🤔 yes I'd signed up activated my sky q box's got it working then bang same as most you've got Discovery plus just sign in  but only did this via web browser .

PLEASE TRY WHAT I DID 

In your discovery plus  account on line go to your account then select manage device then I removed my device closed my tab .

Then go back to Disoveryplus.com/link

Enter your details & Preston it says enter your code to activate your device .

Hope this helps

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

Done the above, lets me activate but then tells me I need to upgrade my pass? 

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

Just on the phone again now to SKY about this, second call now today and I have to say support of late is terrible. Different excuses, no one seems to have a clue... now I've been told you have to have an active SKY sports subscription to get free Discovery+ 

This message was authored by Pastyw This message was authored by: Pastyw

Re: Discovery Plus Stopped Working

Your way didn't work but I phoned discovery + and a guy said that even though account might be linked with sky it hadn't with them. He resolved it in 2 minutes by me giving him an alternative email which he linked back to sky. Fixed in 2 minutes. The number was the one using the help link on sky but for some reason won't let me post it. 

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

So basically hit and miss as to who you get via SKY support then by the looks of it. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Discovery Plus Stopped Working

Posted by a Superuser, not a Sky employee. Find out more

@hellboy99 wrote:

So basically hit and miss as to who you get via SKY support then by the looks of it. 


@hellboy99 reading @Pastyw  they did not contact Sky they contacted Discovery


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Pastyw This message was authored by: Pastyw

Re: Discovery Plus Stopped Working

Yep. But it was a discovery + worker this time so was really lucky as sky were useless 

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

I did contact Discovery first and they told me to contact SKY 🙄 Will give Discovery another go. Thanks everyone. 

This message was authored by Pastyw This message was authored by: Pastyw

Re: Discovery Plus Stopped Working

I used the number that was on the help line of the sky/ sign in/ register page. I clicked need help connecting then it can up somewhere with a number 

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

Currently back onto support and to be totally honest I think I'll change provider when my contract is up as the sheer lack of incompetence and lies is unbelievable. I've worked in tech support/customer support over the years and I'd be embarassed to offer this level of service. 

This message was authored by MarkJ22 This message was authored by: MarkJ22

Re: Discovery Plus Stopped Working

You should try asking them at Discovery who their Head of Customer Services is, or Techncal Director or where they are based 

 

I think I've asked those questions at last 10 times with no response.

 

Maybe they operate out of a garden shed in Croydon!!

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

Its now with the Sky cancellation team to try and fix, so waiting on a phonecall back from them about it in the next few days. Will keep you all posted. 

This message was authored by hellboy99 This message was authored by: hellboy99

Re: Discovery Plus Stopped Working

Just cancelled everything with them this morning. Fed up with excuses, different stories, issues going unresolved beyond acceptable timeframes... I don't know what's going on internally with Sky but its a sure way to lose customers. 

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