Discovery Plus Stopped Working

[MarkJ22]

I've been emailing them back and forth for nearly 6 months now. 

I've asked where the customer services is based and who the Director of the service is - with no reply 

• They are utterly useless

[hellboy99]

7 weeks now for me, still not working and no answers 

[westgateps]

Great news I've finally got Discovery plus working again 😀

How 🤔 yes I'd signed up activated my sky q box's got it working then bang same as most you've got Discovery plus just sign in  but only did this via web browser .

PLEASE TRY WHAT I DID 

In your discovery plus  account on line go to your account then select manage device then I removed my device closed my tab .

Then go back to Disoveryplus.com/link

Enter your details & Preston it says enter your code to activate your device .

Hope this helps

[hellboy99]

Done the above, lets me activate but then tells me I need to upgrade my pass? 

[hellboy99]

Just on the phone again now to SKY about this, second call now today and I have to say support of late is terrible. Different excuses, no one seems to have a clue... now I've been told you have to have an active SKY sports subscription to get free Discovery+ 

[Pastyw]

Your way didn't work but I phoned discovery + and a guy said that even though account might be linked with sky it hadn't with them. He resolved it in 2 minutes by me giving him an alternative email which he linked back to sky. Fixed in 2 minutes. The number was the one using the help link on sky but for some reason won't let me post it. 

[hellboy99]

So basically hit and miss as to who you get via SKY support then by the looks of it. 

[Laing1]

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@hellboy99 wrote:

So basically hit and miss as to who you get via SKY support then by the looks of it. 

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@hellboy99 reading @Pastyw  they did not contact Sky they contacted Discovery

[Pastyw]

Yep. But it was a discovery + worker this time so was really lucky as sky were useless 

[hellboy99]

I did contact Discovery first and they told me to contact SKY 🙄 Will give Discovery another go. Thanks everyone. 

[Pastyw]

I used the number that was on the help line of the sky/ sign in/ register page. I clicked need help connecting then it can up somewhere with a number 

[hellboy99]

Currently back onto support and to be totally honest I think I'll change provider when my contract is up as the sheer lack of incompetence and lies is unbelievable. I've worked in tech support/customer support over the years and I'd be embarassed to offer this level of service. 

[MarkJ22]

You should try asking them at Discovery who their Head of Customer Services is, or Techncal Director or where they are based 

I think I've asked those questions at last 10 times with no response.

Maybe they operate out of a garden shed in Croydon!!

[hellboy99]

Its now with the Sky cancellation team to try and fix, so waiting on a phonecall back from them about it in the next few days. Will keep you all posted. 

[hellboy99]

Just cancelled everything with them this morning. Fed up with excuses, different stories, issues going unresolved beyond acceptable timeframes... I don't know what's going on internally with Sky but its a sure way to lose customers.