Cracked remote.

[DonZ157]

I've only had my Sky Q for a couple of months and the remote has cracked completely around the whole body

Has anyone else experienced this?

[oldfella · Accepted solution]

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@DonZ157 wrote:

I've only had my Sky Q for a couple of months and the remote has cracked completely around the whole body

Has anyone else experienced this?

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Hi @DonZ157 

Sounds like mechanical damage.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Smudgeboy]

@DonZ157 - yes, I have had exactly the same issue. I got SkyQ a few months back, and slowly but surely a load of hairline cracks are appearing all round the body of the remote, and pieces are falling off. 

[alistair1951]

I have exactly the  same issue, upgraded to Sky Q a couple of months ago and the remote back is disintegrating. Several hairline cracks and now 4 bits have dropped out.

[Daniel0210]

@alistair1951 
If you follow this link it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

[wendy7179]

this is the first time I've used this community - bear with me please

In answer to your tv remote - yes I have after only a couple of months.. Sky replaced the original remote and again, after only a couple of months this one has also started to crack on the sides.  I have used super glue as a short term fix but will need this one replaced soon

[Daniel0210]

@wendy7179 

My original remotes (main box and mini box) are still in excellent condition since November 2019 and no signs of cracking. They shouldn't need replacing at this frequency. 

[wendy7179]

Neither of the remotes have been abused.  We place them on a small coffee table when not in use and do not have children that could mis- handle them.  

I have followed your link on a previous suggestion and have requested a replacement - thank you 

[Chodley]

No. I've still got remotes from 2016 and they look new. Unless they've cheaped out on the materials recently.

[alistair1951]

My replacement that I got in July is fine so far. I suspect there was a sub standard batch.