Constant freezing and buffering watching Disney

[doc-ab]

So even if sky q is gone in 2030 that's 5-6 years for goodness sake sky sort it out.

[Dillon1]

They won't from friends I know who work for sky the buzz word is stream that's it all focus is on skys fire stick which is a pile of steaming hot bull plop. We will never get a upgrade to sky q only software updates basically sky q on life support. 

[Ineedhelp2]

I have completely give up with Disney + via sky Q. It's utterly unacceptable and unwatchable. Now viewing direct through my LG. Problem fixed. Sky need to be careful, the reasons to abandon their platform altogether are starting to add up...

[Wilf-66]

There's a workaroud but it's clunky... for Star programmes, that freeze after the pre-show trailer, watch it on a device (e.g. iPad) for the first minute or two, then swith back to your SkyQ box and resume watching.  You can rewind to the start and play from the start, if you like.  It seems  that the switch between the trailers and the main event is causing a problem in Star programmes.

[DaleGreen]

I have also given up on it and use my Xbox. And also agree with the reasons adding up for looking elsewhere. Due a renewal this month and for first time in years I'll be looking at others as well.

[RpC1978]

This also happens to us.
We had Toob fibre broadband installed. Didn't happen when we had sky broadband, but the strength & speed of connection is now better than it was with Sky gave us so I don't understand why only Disney+ is buffering. It's so frustrating.

[Neet1]

Same issue here and it's doing my head in. I've been a Sky customer for years but now looking elsewhere as it's not cheap either!

[Dillon1]

They are pushing the easy to matain glass and stream now even if it is inferior to sky q and sky q is very dated it can't cope with most apps streaming. 

[doc-ab]

I exchanged my sky Q box due to hard drive issues and since I've had the new box no Disney app problems either 

[Neet1]

Thanks, mine has already been exchanged... Pretty much tried everything except a different provider, which is probably next.

[Dillon1]

Same here new box and still get the stream issues. It's not my internet speed I use the fire tv cube now and perfect it only happens in sky q box. 

[RpC1978]

May try that. 
will I lose everything I've purchased from sky store if I do that or can it be re downloaded??

[doc-ab]

I believe you can re download it but best check with sky 

[Neet1]

....and only happens with Disney!

[Vicsmi]

Im having this problem too! Even had a new router sent out! Has anyone managed to find a solution to this?