Constant freezing and buffering watching Disney

[Neet1]

From what I see, the only resolution is to change provider 

[Zero2020]

Not a solution but a workaround: I have found that if you log in through the TVs own app rather than access Disney + through Sky it works perfectly. 

[skyhdtv1963]

Hi @ThePope27

How long does the refresh process take and do you get a message at the end informing you that the process has been completed.  The indicator button on my box is showing red, since I initiated the process approx 3 mins ago and the message remains as Your apps are being refreshed.