Compensation for no tv

[Willow]

I have recently had to get my sky q box replaced am I owed any compensation for having no tv for 4-5 days

[xenon81]

Ofcom's automatic compensation scheme only covers broadband and phone. 

[Daniel0210]

@Willow 

It's not automatic unlike broadband asTV is not considered necessary. By all means call Sky and see if they're willing to apply a credit to your Sky account.

[GD1]

@Willow  As per @xenon81  there is no auto compensation scheme for TV, however you can ask Sky to credit for the days you have no access, which would be abe based on 4 days worth of your monthly TV subs rather.

[SKY1992bf]

@Willow There is no regulatory requirement to offer compensation for loss of tv services , although you can call sky and ask about the possibility of a goodwill credit for days without service 

[None123]

We didn't have signal for our sky TV since October 2024. They just compensated us for 6 months: £90 in total. An absolute joke!!!!

[Willow]

I didn't follow it up anyway I'm on the verge of moving to virgin media I've been with sky for 22 years and all I received was an automated text saying sorry you are leaving us they haven't even tried to offer me any incentive to stay [removed] so much for my loyalty 

Moderator notes: removed inappropriate comments 

[None123]

I agree! 14 years with them. I have never ever seen such terrible service in all the years!! No effort, no accountability- nothing. Good riddance!

[PandJ2020]

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@None123 wrote:

We didn't have signal for our sky TV since October 2024. They just compensated us for 6 months: £90 in total. An absolute joke!!!!

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Without knowing the details it's hard to comment whether that's fair or not...

[None123]

No signal at all for over six months, multiple engineer visits, wrongly diagnosed issue and in the end, they couldn't even rectify it.

£15 a month competition for over a hundred paid each month. That's a joke.

[PandJ2020]

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@None123 wrote:

No signal at all for over six months, multiple engineer visits, wrongly diagnosed issue and in the end, they couldn't even rectify it.

£15 a month competition for over a hundred paid each month. That's a joke.

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On the face of it that doesn't seem appropriate.

I presume you've been through the complaints process and ADR?

[None123]

Just got this compensation through yesterday and don't know what I will do next. But the whole process has been absolutely terrible. Never have known Skybto be like this in all the 14 years.

[stereohaven]

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@None123 wrote:

Just got this compensation through yesterday and don't know what I will do next. But the whole process has been absolutely terrible. Never have known Skybto be like this in all the 14 years.

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I suspect by accepting the compensation that was offered Sky may think it is case closed.

Personally, I would have refused it and tried to escalate the complaint as it doesn't seem balanced to me based on your normal monthly cost of a service that they haven't provided.

What I don't understand is why this wasn't sorted earlier?

If it has been determined you can't ever get a Sky Q signal again after several engineer visits, then I would expect them to let you let you leave your contract or move to a streaming service if feasible.

Something doesn't sound quite right to me.

[None123]

The engineers kept saying it was a satellite dish issue. And in the end, it wasn't. 

I didn't accept or not accept. They processed the compensation without telling us how much or what it would potentially be. They just said the system would calculate and it will be applied in our sky account. Yesterday I saw the pathetic result.

They havr exhausted me so much. I am autistic and wish I had the strength to follow through this appalling treatment we have received.