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Discussion topic: Netflix not recognising devices

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This message was authored by: Lkmi123

Message posted on ‎07 May 2025 10:37 PM

Netflix not recognising devices

I pay for a Netflix premium account via Sky and now my two children can no longer get onto their accounts on their laptops. The error messaged says: your device isn't part of the Netflix household for this account"

 

does anyone know why?

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎08 May 2025 02:13 AM - last edited: ‎08 May 2025 02:17 AM

Re: Netflix not recognising devices

Posted by a Superuser, not a Sky employee. Find out more

Have a read of the Netflix household policy here;

 

https://www.sky.com/help/articles/sharing-your-netflix-account

 

Netflix own help article on a Netflix household 

 

https://help.netflix.com/en/node/128339

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Avatar for Dazzasky
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This message was authored by: Dazzasky

Message posted on ‎08 May 2025 09:18 AM

Re: Netflix not recognising devices

Posted by a Superuser, not a Sky employee. Find out more
@Lkmi123 wrote:

I pay for a Netflix premium account via Sky and now my two children can no longer get onto their accounts on their laptops. The error messaged says: your device isn't part of the Netflix household for this account"

 

does anyone know why?

If your children are trying to view outside the registered address then that will be the reason @Lkmi123 

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