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Discussion topic: Compensation for no tv

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Avatar for Willow
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This message was authored by: Willow

Message posted on ‎11 Feb 2025 08:53 PM

Compensation for no tv

I have recently had to get my sky q box replaced am I owed any compensation for having no tv for 4-5 days

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Avatar for xenon81
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This message was authored by: xenon81

Message posted on ‎11 Feb 2025 08:56 PM

Re: Compensation for no tv

Ofcom's automatic compensation scheme only covers broadband and phone. 

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This message was authored by: Daniel0210

Message posted on ‎11 Feb 2025 08:56 PM

Re: Compensation for no tv

Posted by a Superuser, not a Sky employee. Find out more

@Willow 

It's not automatic unlike broadband asTV is not considered necessary. By all means call Sky and see if they're willing to apply a credit to your Sky account.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: GD1

Message posted on ‎11 Feb 2025 08:58 PM

Re: Compensation for no tv

Posted by a Superuser, not a Sky employee. Find out more

@Willow  As per @xenon81  there is no auto compensation scheme for TV, however you can ask Sky to credit for the days you have no access, which would be abe based on 4 days worth of your monthly TV subs rather.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SKY1992bf

Message posted on ‎11 Feb 2025 08:58 PM

Re: Compensation for no tv

Posted by a Superuser, not a Sky employee. Find out more

@Willow There is no regulatory requirement to offer compensation for loss of tv services , although you can call sky and ask about the possibility of a goodwill credit for days without service 


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