No sky signal

[William110]

My brother William Glencross(I am his Power of attorney) has no satellite signal. We have taken the usual measures(unplugging, resetting etc) to no avail.  

[PandJ2020]

Start here: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

it will likely result in an engineer visit to check the dish (assuming it's not a communal dish)

[Daniel0210]

@William110 

If he's seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of the Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you/him the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you/he will need to contact Sky to book an engineer appointment.

If he's connected to a communal dish you need to liaise directly with the building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.