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Discussion topic: Clicking sound from sky Q remote

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This message was authored by Dina7 This message was authored by: Dina7

Clicking sound from sky Q remote

Hi

 

Does anyone know if this is normal or if I may have an issue with my remote?

My Q remote makes clicking sounds when it is not being used. I wonder if I should be concerned. Should I contact sky? 

TIA Dina


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This message was authored by Brusselsprout11 This message was authored by: Brusselsprout11 Answer

Re: Clicking sound from sky Q remote

Perfectly normal, I have two sky remotes and they emit a random crackle when not being used. It probably depends how good your hearing is, some people may not hear it.

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This message was authored by Chodley This message was authored by: Chodley

Re: Clicking sound from sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

Definitely not normal. Are the batteries ok?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Clicking sound from sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@Dina7 

This thread popped up a few months ago

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-remotes-with-silent-button-click/m-p/4451676 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Dina7
Topic Author
This message was authored by Dina7 This message was authored by: Dina7

Re: Clicking sound from sky Q remote

Hi @Chodley 

I will check but the remote was brand new only had it a couple of months, batteries in our old remote lasted a good year. Thanks for reply.

Dina7
Topic Author
This message was authored by Dina7 This message was authored by: Dina7

Re: Clicking sound from sky Q remote

Hi @Daniel0210 

Thank you for your reply, I will check the link.

This message was authored by Brusselsprout11 This message was authored by: Brusselsprout11 Answer

Re: Clicking sound from sky Q remote

Perfectly normal, I have two sky remotes and they emit a random crackle when not being used. It probably depends how good your hearing is, some people may not hear it.

Dina7
Topic Author
This message was authored by Dina7 This message was authored by: Dina7

Re: Clicking sound from sky Q remote

Hi Brusselsprout1

Thank you.  

Yes I guess it depends on how good your hearing is, I don't hear it as I'm deaf in one ear, but it irritates my husband.!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Clicking sound from sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@Brusselsprout11 wrote:

Perfectly normal, 


With 3 remotes in total for main box and mini box since 2019 it definitely isn't normal. No noise at all and my hearing is fine. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Brusselsprout11 This message was authored by: Brusselsprout11

Re: Clicking sound from sky Q remote

I guess I'm just unlucky then, but the crackling doesn't bother me. I only hear it occasionally when the TV is off and it's quiet.

This message was authored by Martin+S This message was authored by: Martin+S

Re: Clicking sound from sky Q remote

This might explain the noises I have heard on occasions, sounds like the cracking noise plastic makes when it's contracting or expanding due to temerature change.

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