0

Discussion topic: Sky mini boxes disconnect at 10pm

Reply
This message was authored by graemes This message was authored by: graemes

Sky mini boxes disconnect at 10pm

Hi a random one. My sky mini boxes seem to have suddenly started disconnecting from my main Sky Q box at roughly 10pm every night. This started couple weeks ago and had been fine before then.  Completely fine at other times so a bit strange. Anyone else had this? Any suggestions? Note no internet issues etc as everything else all good.

Reply

All Replies

This message was authored by Chodley This message was authored by: Chodley

Re: Sky mini boxes disconnect at 10pm

Posted by a Superuser, not a Sky employee. Find out more

Long shot but it might be interference from an appliance coming on

This message was authored by Laing1 This message was authored by: Laing1

Re: Sky mini boxes disconnect at 10pm

Posted by a Superuser, not a Sky employee. Find out more

@graemes wrote:

Hi a random one. My sky mini boxes seem to have suddenly started disconnecting from my main Sky Q box at roughly 10pm every night. This started couple weeks ago and had been fine before then.  Completely fine at other times so a bit strange. Anyone else had this? Any suggestions? Note no internet issues etc as everything else all good.


@graemes as per @Chodley do you have heating or anything on a timer set to come on or go off at that time 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
graemes
Topic Author
This message was authored by graemes This message was authored by: graemes

Re: Sky mini boxes disconnect at 10pm

No nothing comes at that time/in evening. Everything else in house is as it was. The sky Q and mini's were completely fine for last few years until 2 weeks ago. I've done full reset etc and still same issue.

graemes
Topic Author
This message was authored by graemes This message was authored by: graemes

Re: Sky mini boxes disconnect at 10pm

Nope nothing coming on. Seems to be every few years get a period where they start playing up for no reason. Hoping it settles back down as getting annoying

This message was authored by Chodley This message was authored by: Chodley

Re: Sky mini boxes disconnect at 10pm

Posted by a Superuser, not a Sky employee. Find out more

Someone on the first page of this thread had a similar problem. Don't know if they fixed it.

 

https://helpforum.sky.com/t5/Sky-Q/Mini-box-keeps-freezing-or-losing-signal/m-p/4418236#M600883

 

I gave up on wifi personally.

This message was authored by Kelly1580 This message was authored by: Kelly1580

Re: Sky mini boxes disconnect at 10pm

This has been happening in my house, around 6pm-11pm router says everything is fine but sky q boxes say different and other devices in the house play up WiFi dropping in and out it's becoming really frustrating 

This message was authored by Rob208 This message was authored by: Rob208

Re: Sky mini boxes disconnect at 10pm

Hi, did you manage to solve this issue. My q mini boxes are doing the same thing at 10pm every night now and it's annoying. Other devices using the internet are ok so it can only be a sky related issue. I'm using sky fibre too so would have expected it to be a reliable connection to skys other devices.

Ive had sky q for over 10 years and have never had this issue before. 

This message was authored by Chodley This message was authored by: Chodley

Re: Sky mini boxes disconnect at 10pm

Posted by a Superuser, not a Sky employee. Find out more

Do you have anything else in the house which comes on at that time? Boiler, shower, immersion heater etc?

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion