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Discussion topic: Checking upgrade box on Screen

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This message was authored by Christine+U This message was authored by: Christine+U

Checking upgrade box on Screen

Checking upgrade box on tv screen wont move, cant watch tv? 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Checking upgrade box on Screen

Posted by a Superuser, not a Sky employee. Find out more

@Christine+U  It's possible this is the message from your actual TV & not the Sky Q box, you may need to use the TV remote to remove the message.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by oldfella This message was authored by: oldfella

Re: Checking upgrade box on Screen

Posted by a Superuser, not a Sky employee. Find out more

@Christine+U wrote:

Checking upgrade box on tv screen wont move, cant watch tv? 


Hi @Christine+U 

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Christine+U
Topic Author
This message was authored by Christine+U This message was authored by: Christine+U

Re: Checking upgrade box on Screen

Thanks, i will try that 

This message was authored by GD1 This message was authored by: GD1 Answer

Re: Checking upgrade box on Screen

Posted by a Superuser, not a Sky employee. Find out more

@Christine+U  It's possible this is the message from your actual TV & not the Sky Q box, you may need to use the TV remote to remove the message.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Christine+U
Topic Author
This message was authored by Christine+U This message was authored by: Christine+U

Re: Checking upgrade box on Screen

Not worked. It says keep power on til upgraded? 

Christine+U
Topic Author
This message was authored by Christine+U This message was authored by: Christine+U

Re: Checking upgrade box on Screen

Yes it was, thanks 

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