Checking upgrade box on Screen

[Christine+U]

Checking upgrade box on tv screen wont move, cant watch tv? 

[oldfella]

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@Christine+U wrote:

Checking upgrade box on tv screen wont move, cant watch tv? 

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Hi @Christine+U 

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Christine+U]

Thanks, i will try that 

[GD1 · Accepted solution]

@Christine+U  It's possible this is the message from your actual TV & not the Sky Q box, you may need to use the TV remote to remove the message.

[Christine+U]

Not worked. It says keep power on til upgraded? 

[Christine+U]

Yes it was, thanks 

[tracey264]

I have the same, will not go off at all

[nigea99]

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@tracey264 wrote:

I have the same, will not go off at all

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hi @tracey264 

As above this is likely to be your TV's firmware and you will need to use the TV;s own remote to proceed