Changing Wifi Network - Mini Box not connecting

[Lisa-P1987]

Hi there @SerFinchalot.TTV , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[NicTay215]

Sorry yes I still need help - my main sky box now isn't connected 

[Lisa-P1987]

Thanks for chatting to us @SerFinchalot.TTV . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[SerFinchalot.TTV]

Hello Lisa, yes, please escalate again please.

Also can you give me the phone number of the team that will be able to advise me?

[Chodley]

You can't call a specific team afaik, just have to get routed through the normal phone support system. Such is the way of modern big corp life.

I've re-escalated for the online chat team on here.

[Lisa-P1987]

Our team does not work on the phone lines, we only do this chat @SerFinchalot.TTV 

If you wish to call then at the end of this help guide, there is the contact info. 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fixing-mini-connectiv... 

[Lisa-P1987]

I have sent the invite now, just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @SerFinchalot.TTV . If you need our support let us know and we can re-escalate again to our chat team. Your invite has been closed now. Thanks

[Lisa-P1987]

Thanks for chatting to us @NicTay215 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[GV37]

Hi I also have this problem. Mini box is connecting to old wifi and won't let me connect to the new wifi provider. Please can I have some assistance? Thanks

[Laing1]

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@GV37 wrote:

Hi I also have this problem. Mini box is connecting to old wifi and won't let me connect to the new wifi provider. Please can I have some assistance? Thanks

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@GV37 If Sky was you old provider and you have moved to a different provider the mini box will not connect to the new provider by WIFI it will connect to the main Q box by way of a mesh created by the main Q box so this may well be what you are seeing 

[LmH337]

I have this issue too. I need to change my sky q main box and mini box to a new wifi system. When I do this it seems to work but when the mini connects it boots the main box off the network after a short period of time.  

[Clionaobrien]

I hope someone can help… I have a Sky Q Main box, a Sky Q Wireless Extender and a Sky Q Mini Box. I am trying to change the Wireless network it uses as I am moving away from Sky due to slow speeds and they don’t have fibre in my area.

I successfully did the Reset on the Main Q box and connected it to the new Wireless network1, so all good there. I did the WPS button on the Q Extender and on the Main Q box, as I think this is how you sync those up ? Then did it with the Mini Q upstairs – However, after restarting all 3 boxes, the Mini Q says it can’t find the Main Q box.

What am I doing wrong ? Does anyone know the correct process please ?

please help me!!

Thanks

[Chodley]

How did you do the mini to booster connection exactly? Is it a Q booster, not a sky broadband one? Is it hardwired to the new router?

[AL2894]

I am having the same issues. Can you please help?