Cant use remote I renewed the batteries but still cannot get sky on my tv

[Pauline75]

Remote will not work

[MightyQuinn]

Hi @Pauline75   Follow the diagnostic pages, which should lead you a free replacement form request. Sky Q remotes | Sky Help | Sky.com | Sky Help | Sky.com

[oldfella]

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@Pauline75 wrote:

Remote will not work

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Hi @Pauline75 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?