Discussion topic: Problem with getting Sky to recognise I have sent back equipment
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Message posted on 13 Dec 2024 11:51 AM
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Problem with getting Sky to recognise I have sent back equipment
I have told sky three times I have returned their equipment, have bar code to evidence this. Should I now go to a solicitor.
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Message posted on 13 Dec 2024 12:39 PM
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Re: Problem with getting Sky to recognise I have sent back equipment
Do you mean Post Office receipt?
Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.
If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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