Sky Q box is locked up over several mornings

[Phil17011]

My Sky Q box is locked up on several mornings with the blue Q lit and a red and a green light. It can't be turned on or reset requiring a hard reset by unplugging and then restarting. It works well after this but next morning, same thing. Anyone else having this ongoing problem?

[Daniel0210]

@Phil17011 

What time of the morning are you seeing this?

[Phil17011]

First thing, normally around 6:30 am when I get up.

[Chodley]

I've had this before. Had to get a new box.

But one thing - is it connected to the router over ethernet?

[Phil17011]

Hi Chodley,

Thanks for your input.

Not sure if you saw my reply. It's connected via broadband not Ethernet. I'll try contacting Sky directly and see whether I need a replacement box as this is happening every day now and I have to unplug the Q Box and go through basically a hard reset. That's not a fix.

[Chodley]

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@Phil17011 wrote:

Hi Chodley,

Thanks for your input.

Not sure if you saw my reply. It's connected via broadband not Ethernet. I'll try contacting Sky directly and see whether I need a replacement box as this is happening every day now and I have to unplug the Q Box and go through basically a hard reset. That's not a fix.

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Broadband can be ethernet. You mean it's connected over wifi? Did you get a new box?