5

This discussion topic has been answered Discussion topic: Can't download

Reply
Answered - Go to Answer
Avatar for Deb_-
Level 0 icon
What's this?
This message was authored by: Deb_-

Message posted on ‎24 Sep 2025 04:53 PM

Can't download

Hi I've been trying to download but it keeps saying problems with broadband I've checked and everything is fine they suggested resetting the hard drive which I don't really want to do as I have a lot of recordings can anyone help please ?
Report post
Post 1 of 6
164 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Chodley
Level 13 icon
What's this?
Superuser
This message was authored by: Chodley Answer

Message posted on ‎24 Sep 2025 05:28 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-download/td-p/5096145

View this Answer within the discussion

Report post
Post 4 of 6
120 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎24 Sep 2025 05:14 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more
@Deb_- wrote:
Hi I've been trying to download but it keeps saying problems with broadband I've checked and everything is fine they suggested resetting the hard drive which I don't really want to do as I have a lot of recordings can anyone help please ?

@Deb_- Is your broadband with talk talk ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 2 of 6
146 Views
0 Likes
Reply
Avatar for RichB4
Level 1 icon
What's this?
This message was authored by: RichB4

Message posted on ‎24 Sep 2025 05:25 PM

Re: Can't download

Did you sort this out ? I have same problem . Using talktalk broadband 

Report post
Post 3 of 6
123 Views
0 Likes
Reply
Avatar for Chodley
Level 13 icon
What's this?
Superuser
This message was authored by: Chodley Answer

Message posted on ‎24 Sep 2025 05:28 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-download/td-p/5096145

Report post
Post 4 of 6
121 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Jimbobnic
Level 0 icon
What's this?
This message was authored by: Jimbobnic

Message posted on ‎24 Sep 2025 06:25 PM

Re: Can't download

Same issues with me, connected but cannot download, also with talktalk!!

Report post
Post 5 of 6
95 Views
0 Likes
Reply
Avatar for Chodley
Level 13 icon
What's this?
Superuser
This message was authored by: Chodley

Message posted on ‎24 Sep 2025 06:30 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more
@Jimbobnic wrote:

Same issues with me, connected but cannot download, also with talktalk!!

See the thread I linked to, right above your post!

Report post
Post 6 of 6
91 Views
0 Likes
Reply
Reply
Answered - Go to Answer