I have returned the sky equipment but continue to get told I need to return

[AxelF37]

I have returned the equipment in the packaging that was sent to me. I have record of post but continue to get emails stating I need to return it. It's impossible to find a way I can contact in sky to sort this out. Can anyone help please. 

[Chodley · Accepted solution]

Hi

I've escalated this for you. Sky's online team

should be able to help.

[Daniel0210]

@AxelF37 
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Chodley]

Thanks Daniel. I need to get a copy of that on my phone for easy pasting in 🙂

[Lisa-P1987]

Thanks for escalating this. We’ve sent @AxelF37  an invite to chat.

[Lisa-P1987]

We are still looking to help you @AxelF37 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Mick2970]

I have already retuned all of my equipment broadband box, pucks and I have receive another letter telling me to return my pucks 

[Daniel0210]

@Mick2970 
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.