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Avatar for Deb_-
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This message was authored by: Deb_-

Message posted on ‎24 Sep 2025 04:53 PM

Can't download

Hi I've been trying to download but it keeps saying problems with broadband I've checked and everything is fine they suggested resetting the hard drive which I don't really want to do as I have a lot of recordings can anyone help please ?
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Avatar for Chodley
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This message was authored by: Chodley Answer

Message posted on ‎24 Sep 2025 05:28 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-download/td-p/5096145

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Avatar for Laing1
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Message posted on ‎24 Sep 2025 05:14 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more
@Deb_- wrote:
Hi I've been trying to download but it keeps saying problems with broadband I've checked and everything is fine they suggested resetting the hard drive which I don't really want to do as I have a lot of recordings can anyone help please ?

@Deb_- Is your broadband with talk talk ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
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Message posted on ‎24 Sep 2025 05:25 PM

Re: Can't download

Did you sort this out ? I have same problem . Using talktalk broadband 

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This message was authored by: Chodley Answer

Message posted on ‎24 Sep 2025 05:28 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-download/td-p/5096145

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Message posted on ‎24 Sep 2025 06:25 PM

Re: Can't download

Same issues with me, connected but cannot download, also with talktalk!!

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This message was authored by: Chodley

Message posted on ‎24 Sep 2025 06:30 PM

Re: Can't download

Posted by a Superuser, not a Sky employee. Find out more
@Jimbobnic wrote:

Same issues with me, connected but cannot download, also with talktalk!!

See the thread I linked to, right above your post!

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