Can't access sky cinema when im already subscribed.

[Jamie861]

I'm already subscribed to sky cinema but It keeps telling me to upgrade my package.  How do I resolve this please any ideas? 

[caesarome · Accepted solution]

@Jamie861 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jamie861.

[acciesginger]

I am having the exact same issue. What was the resolution?

[azinyama]

Good morning. I'm having the same problem