05 Feb 2025 07:17 PM
05 Feb 2025 08:54 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried restarting your puck?
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
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Please mark a response as an ANSWER if it has solved your query/issue
05 Feb 2025 08:54 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried restarting your puck?
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
05 Feb 2025 08:55 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Cashewitt Assuming you are subscribed to the Cinema Package a reboot of your puck may resolve the issue if it is a software glitch. It's certainly worth a try.
To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears and it will take another minute or so from there.
06 Feb 2025 02:41 PM
Thankyou that worked a treat!