Discussion topic: Can't access sky cinema

This message was authored by: Cashewitt · ‎05 Feb 2025

Trying to watch a.film on sky cinema and the tv screen is blank

This message was authored by: MarkGoldsmith · ‎05 Feb 2025

Have you tried restarting your puck?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎05 Feb 2025

Have you tried restarting your puck?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Fothergill1 · ‎05 Feb 2025

Hi @Cashewitt Assuming you are subscribed to the Cinema Package a reboot of your puck may resolve the issue if it is a software glitch. It's certainly worth a try.

To do this go to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears and it will take another minute or so from there.

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This message was authored by: Cashewitt · ‎06 Feb 2025

Thankyou that worked a treat!

Discussion topic: Can't access sky cinema

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