Bush smart tv

[Sally34]

Cant connect my sky q remote to tyrn tv on off

[Laing1]

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@Sally34 wrote:
Cant connect my sky q remote to tyrn tv on off

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@Sally34 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[TBT1]

I am not able to pair my Sky Q remote with Bush TV. Have done buttons 7 and 9 together and then 1 and 3. Step holdinh 1 and 3 together always fail. Any advice please?

[Laing1]

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@TBT1 wrote:

I am not able to pair my Sky Q remote with Bush TV. Have done buttons 7 and 9 together and then 1 and 3. Step holdinh 1 and 3 together always fail. Any advice please?

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@TBT1 is your Q box switched on ? what messages are you seeing on the screen when you press 1 and 3 together also are you pointing the remote towards the sky box

[TBT1]

Sky Q box on. Remote pointed to box. Error: try again...

[Laing1]

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@TBT1 wrote:

Sky Q box on. Remote pointed to box. Error: try again...

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@TBT1 ok Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions