Broadband not connecting to sky Q box

[just+a+bod]

I have  only these options, it won't connect no matter what I try 

[Chodley]

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@just+a+bod wrote:

I have  only these options, it won't connect no matter what I try 

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I've escalated to Sky's chat team. Watch out for a blue bubble at the bottom of the page.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to AO21.

[Chodley]

Hi @Addie15  it was @just+a+bod  actually

[Addie15]

My apologies. The invite will now be sent to @just+a+bod.

[Addie15]

Update-We are closing this chat now, but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[Billyblue44]

We have Now broadband & as of this morning the sky box will not connect to the sky box. I keep putting the password in, but it says it is not correct. 

[Addie15]

Hi there, Billyblue44.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Scott-b]

I'm having the same issue, did anyone resolve this? I've tried the wps option and also tried manually putting the password in to which I get a reply saying password is incorrect when I know it's not. 
Thanks 

[Chodley]

You on Sky BB?

[Papabrad]

I'm having the exact same issue. Any chance you could share what worked with the previous people who complained with the same issue. 

[Lainy]

Me too 

[Dg111cdf]

Hello @Lainy @Papabrad  i had exactly the same issue. What I did was connected to my 4G hotspot on my phone. I then went through to the network reset and then connected via WPS. 

Seems to have solved my issue. 

[Papabrad]

Holy crap that worked, I thought for sure that wasn't going to do it but some how it tricked the system into reconnecting. Anyone else trying it make sure you keep hotspot on whilst you reset and reconnect to your WiFi. I didnt the first time and it didn't work, second time left it on and some how it worked.