21 Sep 2023 11:38 PM
I have only these options, it won't connect no matter what I try
22 Sep 2023 09:45 AM
Posted by a Superuser, not a Sky employee. Find out more
@just+a+bod wrote:I have only these options, it won't connect no matter what I try
I've escalated to Sky's chat team. Watch out for a blue bubble at the bottom of the page.
22 Sep 2023 10:12 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to AO21.
22 Sep 2023 10:25 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Addie15 it was @just+a+bod actually
22 Sep 2023 10:27 AM
Posted by a Sky employeeMy apologies. The invite will now be sent to @just+a+bod.
22 Sep 2023 05:42 PM
Posted by a Sky employeeUpdate-We are closing this chat now, but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.
28 Sep 2023 01:20 PM
We have Now broadband & as of this morning the sky box will not connect to the sky box. I keep putting the password in, but it says it is not correct.
29 Sep 2023 08:52 AM
Posted by a Sky employeeHi there, Billyblue44. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
01 Oct 2023 08:54 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
09 Oct 2023 06:26 PM
I'm having the same issue, did anyone resolve this? I've tried the wps option and also tried manually putting the password in to which I get a reply saying password is incorrect when I know it's not.
Thanks
09 Oct 2023 10:20 PM
Posted by a Superuser, not a Sky employee. Find out moreYou on Sky BB?
10 Nov 2023 07:06 PM
I'm having the exact same issue. Any chance you could share what worked with the previous people who complained with the same issue.
10 Nov 2023 07:35 PM
Me too
13 Nov 2023 12:47 PM
13 Nov 2023 01:04 PM
Holy crap that worked, I thought for sure that wasn't going to do it but some how it tricked the system into reconnecting. Anyone else trying it make sure you keep hotspot on whilst you reset and reconnect to your WiFi. I didnt the first time and it didn't work, second time left it on and some how it worked.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion