29 May 2024 12:53 PM - last edited: 29 May 2024 12:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave-1234567890 wrote:
I just replaced my v1 2TB box with a V3 1 TB box, 32B206 and i don't see the UHD icons on the relevant iPlayer programs, although the quality looks like UHD
I'd imagine it's quite possible that box has been sitting in a warehouse since 2019 and doesn't currently have the most recent version of the iPlayer app installed.
29 May 2024 01:00 PM
Good point Tim, I wonder if I can update it, time for more research
29 May 2024 01:14 PM
Posted by a Superuser, not a Sky employee. Find out more
I'd suggest running the Q update process
and then the app refresh process
Home
Settings (but do not select Settings)
With Settings highlighted press 0 0 1 Select.
Choose 'Refresh all Apps on this box'
29 May 2024 04:58 PM
Thanks @TimmyBGood
it didn't restart after the software update, probably because I was already on the latest version, so I restarted it manually.
Updated apps, again didn't restart just back to TV, so again I restarted manually.
There still are no UHD icons on any iPlayer programs.
29 May 2024 05:08 PM - last edited: 29 May 2024 05:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave-1234567890 wrote:
Thanks @TimmyBGood
it didn't restart after the software update, probably because I was already on the latest version, so I restarted it manually.
Updated apps, again didn't restart just back to TV, so again I restarted manually.
There still are no UHD icons on any iPlayer programs.
I am not too sure if this will hep anyone but perhaps you can tell us what the iplayer app System info says
When in the app, scroll down the left hand menu bar to the Settings Wheel, then tab down to 'Settings & help', you should get anothe menu with 'Help' at the bottom & then another with System Information at the bootom
I am not sure speficially to look for but at the leaset I suggest Device (my V2 box shows as SKY STB 216 Q UHD) & Screen & Layout Resolutions 1920 x 1080 - hopefully someone with a V3 box can advise what you should see
EDIT : I am guessing ScreenLayout & resolution is not much help as my Firestick 4K app also shows 1920x1080 but I can get UHD/HDR on it
29 May 2024 05:18 PM
Thanks @nigea99 it says:
Application Version 32.20.13.0
Beta Mode: No
Build Identifier: Wednesday May 29 2024 14:55:57 GMT +0100()
Framework Version 12.1.1, Config Version: prebuilt-none
Device: SKY STB 2019 Q TITAN
Launched: live, Environment: LIVE, Domain: bbctvapps
Colour Depth: 32 bits-per-pixel
Screen & Layout Resolutions: 1920x1080 & 1920x1080 pixels
29 May 2024 05:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave-1234567890 wrote:
Thanks @nigea99 it says:
Application Version 32.20.13.0
Beta Mode: No
Build Identifier: Wednesday May 29 2024 14:55:57 GMT +0100()
Framework Version 12.1.1, Config Version: prebuilt-none
Device: SKY STB 2019 Q TITAN
Launched: live, Environment: LIVE, Domain: bbctvapps
Colour Depth: 32 bits-per-pixel
Screen & Layout Resolutions: 1920x1080 & 1920x1080 pixels
Many thanks @Dave-1234567890
From memory that is correctly identifying the box as the HDR capable version
Perhaps a silly question but have you set the Video Quality in the app to 'Best Quality'
29 May 2024 05:37 PM
Yes @nigea99 I did check that 😁
Also the box settings is 2160 8 bit UHD
29 May 2024 05:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave-1234567890 wrote:
Yes @nigea99 I did check that 😁
Also the box settings is 2160 8 bit UHD
ah I suspect it needs to be 10 bit as the iplayer uses HDR which needs 10 bit
29 May 2024 05:44 PM
Posted by a Superuser, not a Sky employee. Find out moreThis is what my Sky Q V3 receiver displays;
Godfrey.
29 May 2024 05:54 PM
Depends on the Sky Q Box model.
Obviously if the Q box is not UHD compatible then the Iplayer will not support 4k, but also some of the UHD HDR boxes also do not support BBC Iplayer 4k. I have a V2 2TB box (32B1NN) which although supports 4k HDR (providing set to 10 Bit not 8 bit), does not support 4k on the BBC Iplayer. Everything else works with 4k. I believe that the V3 box does support BBC Iplayer 4k.
Never been a problem to me since I always use the native BBC Iplayer on the smart TV.
29 May 2024 06:08 PM
Thanks @nigea99
My TV is almost 10 years old, bought on 30/08/2014, so it doesn't support 10 bit, and hence I can't select it.
I needed an excuse to buy a new bigger OLED TV, and now I have it, just need to persuade my wife, lol, maybe on its birthday, then this one can replace the bedroom tv 😁
31 Jul 2024 04:38 PM
I bit the bullet and bought a Samsung 77" OLED TV (S95D) struggled to find the 10 bit setting on it as was buried in connections not picture, as can set it separately for each hdmi input. Then changed Sky Q picture to 10 bit, refreshed the apps and hay presto I have iPlayer in Uhd on sky q (and on the tv apps too)
31 Jul 2024 04:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Dave-1234567890 wrote:I bit the bullet and bought a Samsung 77" OLED TV (S95D) struggled to find the 10 bit setting on it as was buried in connections not picture, as can set it separately for each hdmi input. Then changed Sky Q picture to 10 bit, refreshed the apps and hay presto I have iPlayer in Uhd on sky q (and on the tv apps too)
Fair comment @Dave-1234567890 you must have the V3 Sky Q box as the V2 Sky Q box doesn't support iplayer in UHD even if I had the same tv connected to the V2 Sky Q box
31 Jul 2024 04:53 PM
Yes, I had it changed, had to downgrade from 2Tb to 1 Tb to get a box though as they don't distinguish them when giving to the technicians 🤷🏻♂️🤦🏻♂️
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